Placing an order requires the customer to communicate a certain amount of personal data concerning him or her (identity, email address, delivery and billing address, data relating to means of payment, etc.).
Generally speaking, the information collected by Splash By Happy which is essential to respond to customer requests is identified by an asterisk on the collection forms. If the customer does not complete these mandatory fields, Splash By Happy will not be able to respond to their requests.
The data identified as mandatory are necessary for the processing of orders as well as the management and monitoring of Splash By Happy's commercial relations with its customers.
This information and data may also be used by Splash By Happy for internal statistical purposes, in particular to enable Splash By Happy to improve the quality of services and better meet customer expectations.
In addition, the customer may receive by email or SMS, from Splash By Happy, offers relating to products or services similar to those already ordered. He will have the right at any time to object to it free of charge for the future, according to the terms specified in each sending.
Without prejudice to the above, the customer is informed that he can, if he wishes, register free of charge on the list opposing telephone canvassing.
Personal data is not subject to any commercial use by third parties. The databases relating to the storage of customer information are not created for the purpose of resale or commercial exploitation by a third party.
The personal data collected is intended for the use of Splash By Happy and may be transmitted on a confidential basis to service providers acting on behalf of Splash By Happy, in particular to enable the processing of the purposes presented above. (Delivery of products).
Splash By Happy has endeavored to put in place all useful precautions and appropriate organizational and technical measures to preserve the confidentiality and security of the personal data processed and to prevent them from being distorted, damaged, destroyed or used by unauthorized third parties. have access.
Splash By Happy only retains personal data for the time necessary for the operations for which they were collected and in compliance with current regulations.
In order to take into account the need to reimburse the customer in the event that he wishes to exercise the legal withdrawal period offered to him by article L.221-18 of the Consumer Code, the data relating to bank cards are deleted. once the legal withdrawal period has expired or if it is exercised, once the reimbursement has been made within the legal deadlines.
In the case of payment by bank card, the card number and its validity date will be kept for the purpose of proof in the event of a possible challenge to the transaction, in intermediate archives, for the expected duration. by article L. 133-24 of the monetary and financial code, in this case thirteen months following the debit date, increased by two months in order to take into account the possibility of using deferred debit payment cards. This data will only be used in the event of a dispute about the transaction.
Other customer data is kept for the duration of the commercial relationship. Beyond the commercial relationship, customers' personal data are kept for evidentiary purposes, in the form of an intermediate archive, for a period of five years.
Splash By Happy may use customer data to send them offers relating to products or services similar to those already ordered, for a period of three years from the end of the business relationship.
Splash By Happy may possibly retain customers' personal data for analysis purposes or the development of aggregated statistics for the entire duration of the commercial relationship. Beyond the commercial relationship, if Splash By Happy wishes to use this data for analysis purposes or the development of aggregated statistics, the data will be irreversibly anonymized by purging all personal data, including indirectly identifying data.
The data of people who have registered on the site without placing an order are kept for a period of three years from their collection or the last contact from the non-customer prospect, unless the account has been deleted before. In any case, the data will be deleted as soon as the account is deleted.
In accordance with the legal provisions in force, the customer has a right of access, questioning, rectification and deletion of data concerning him held by Splash By Happy allowing him, if necessary, to rectify, complete and update up to date, block or delete personal data concerning him which is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or conservation is prohibited.
The customer also has a right to object to the processing of his personal data for legitimate reasons, as well as a right to object to this data being used for prospecting purposes.
If the customer was a minor at the time of collection of his data, he can also ask Splash By Happy to erase, under legal conditions, the personal data concerning him. As long as the request complies with legal provisions, Splash By Happy will delete the personal data in question as soon as possible. If by extraordinary Splash By Happy does not respond within one month or in the event of non-execution of the erasure of the data concerned, the customer could contact the CNIL which will rule on this request within three weeks. from the date of receipt of the complaint.
Finally, the customer has the right to define general and specific directives relating to the conservation, erasure and communication of his personal data after his death. The client is informed that he can modify or revoke his directives at any time and that he can freely designate a person responsible for carrying out his directives.
To ensure the protection of customers, Splash By Happy will only respond to requests related to personal data concerning them, and they will be asked to prove their identity before honoring their request by asking them to provide only the front of a piece. identity card, preferably in black and white. In the event of exercising the right of access or rectification, the data relating to identity documents will be kept for one year. If the right to object is exercised, this data may be archived for three years.
To exercise any of these rights, simply make a request by e-mail to the following address: contact@splashbyhappy.fr
COOKIES
A “cookie” is information placed on the hard drive of the customer’s computer by the site’s server.
Splash By Happy may install cookies on customers' computers whose purpose is to recognize the customer during a future visit and to personalize the site.
Data relating to customer browsing is not used by name. These are statistics allowing you to know the most and least popular pages, preferred paths, activity levels by day of the week and by time of day, the main client or server errors.
These cookies are intended to be kept on the customer's computer for a variable period of up to thirteen months from the first deposit on the customer's computer, and during this period may be read and used by Splash By Happy during of a subsequent visit by the customer to the site.
At any time, the customer can oppose the installation and recording of cookies by configuring their computer or modifying their browser settings. However, navigation on the site will not be optimized: if customers refuse or deactivate cookies, they may no longer be able to access certain parts of the site under the same conditions and using the same processes or to use fluidly certain services of the site and they will have to re-enter all the information concerning them.
The issuance and use of cookies by third parties is subject to the privacy protection policies of these third parties. We inform customers of the purpose of the cookies of which Splash By Happy is aware and the means available to them to make choices with regard to these cookies.
Splash By Happy may include computer applications from third parties on the site, which allow customers to share content from the site with other people or to let these other people know their consultation or their opinion concerning content on the site. site. This is particularly the case for “Share” or “Like” buttons, from social networks (such as “Facebook”, Instagram, etc.).
The social network providing such an application button is likely to identify the customer using this button, even if the customer did not use this button when consulting our site. Indeed, this type of application button can allow the social network concerned to follow the customer's navigation on our site, simply because the customer's account on the social network concerned was activated on his terminal (open session) during his navigation on our site. site.
Splash By Happy has no control over the process used by social networks to collect information relating to the customer's navigation on its site nor over the personal data they have. We invite customers to consult the privacy protection policies of these social networks in order to be aware of the purposes of use, particularly advertising, of the browsing information that they can collect using these application buttons. These protection policies must in particular allow the customer to exercise their choices with these social networks, in particular by configuring the usage accounts for each of these networks.
